KEYHOUSEHOSPITALITY
Services & Pricing Overview

Thoughtful hosting.
Dependable
property care.
Flexible support.

Keyhouse Hospitality helps short-term rental owners manage guest experiences, care for their homes, and follow through on the details that keep a property running smoothly.

Choose full management, remote co-hosting, ongoing home care, or individual operational services. Your proposal confirms your service scope, pricing, and included responsibilities.

Explore services & pricing ↓
Decorative feather in a golden vase in a welcoming interior
ROOTED IN THE HIGH DESERT
Full management ↓Remote co-hosting ↓Coordination ↓Emergency contact ↓Ground support ↓Onboarding ↓
01 / Full rental management

Find your key.

Both plans receive the same attentive service. The difference is how ongoing home care is planned and how management is priced.

Both Pilot Key and Master Key include:

  • Guest communication and reservation support.
  • Booking and calendar management.
  • Pricing adjustments and listing oversight.
  • Cleaning and maintenance coordination.
  • Communication and follow-through with service providers.
  • Property oversight, with visits guided by the home’s needs.
  • Owner updates tailored to your communication preferences.

Our support extends beyond scheduling. We help troubleshoot guest concerns, review vendor work, coordinate property issues, and keep owners informed. Depending on the agreed scope, this can include overseeing pest-control treatments or helping communicate with permitting agencies.

Pilot Key

Commission-Based Management

$125 / month
+ 15% of eligible booking earnings
+ One-Time Onboarding

Full rental management for owners who want professional hosting support with fees that scale with booking activity.

Keyhouse manages daily rental operations and uses knowledge of the property, booking activity, cleaner feedback, and vendor updates to determine when an in-person check is needed. Visits are arranged as needs arise rather than through a recurring home-care schedule.

Commission calculation:
15% × (host payout − cleaning fee charged for the reservation).

The $125 monthly base fee is charged in addition to commission. Tasks or projects outside the agreed management scope are quoted separately.

Master Key

Flat-Rate Management
+ Tailored Home Care

$400–$600 / month
+ One-Time Onboarding

Full rental management with a tailored plan for owners who want someone local to care for their home consistently—even when it is unoccupied.

Available to any owner, Master Key combines hosting support with agreed property visits, routine tasks, and errands. Visit frequency reflects the home’s needs, whether monthly, twice monthly, weekly, or more frequently.

Home care & what shapes your monthly rate

Home care may include:

  • Checking the yard and home for leaks, damage, pests, and weathering.
  • Reviewing cleanliness, condition, and presentation.
  • Cleaning AC filters and checking amenity functionality.
  • Monitoring inventory and supply needs.
  • Checking completed vendor work.
  • Picking up incidental trash and coordinating storm cleanup.
  • Completing agreed errands and routine upkeep.

Your fixed monthly rate reflects booking activity, visit frequency, location, road conditions, pest and trash-management needs, and the time and unique care the property requires.

Scheduled visits and routine tasks within your plan are included during both busy and slower booking periods. Supplies, third-party services, repairs, and work outside the agreed scope are separate.

02 / Remote co-hosting

Echo Key

Starting at $150 / month

For owners who already have reliable cleaners and on-site support but want professional management of guest communication and online hosting needs.

Every Echo Key plan includes full guest messaging and online assistance, including:

  • Reservation questions and booking support.
  • Arrival, check-in, and departure guidance.
  • Calendar management and pricing adjustments.
  • Platform messaging and remote troubleshooting.
  • Communication about guest requests and property concerns.

Guest phone calls can also be included in the agreed plan.

Your monthly rate reflects booking activity, communication volume, and property needs. Coverage and responsibilities are established before service begins, and changes to pricing or scope are agreed upon in advance.

Within our service area, local visits, on-site vendor coordination, and emergency response can be arranged separately.

03 / Standalone services

Cleaning & maintenance
coordination.

For owners who manage their own properties and need help with cleaning, maintenance, or both.

These prices apply to standalone services. They are not additional coordination charges for Pilot Key or Master Key clients.

Cleaning Coordination

$100 / month
+ $30 per cleaning appointment

Scheduling, cleaner communication, and follow-through on property turnovers and cleaning needs.

The monthly fee covers ongoing coordination and oversight. The appointment fee covers coordination of each individual cleaning.

Cleaning services are billed separately.

Maintenance Coordination

$100 / month
+ $30 per service appointment

Scheduling, vendor communication, and follow-through on maintenance needs and property service calls.

The monthly fee covers ongoing coordination and oversight. The appointment fee covers individual service coordination. Arrangements for recurring services and projects requiring multiple visits are defined in your service agreement.

Contractor labor, materials, repairs, and Keyhouse site visits are separate.

Cleaning + Maintenance Coordination

$150 / month
+ $30 per cleaning or service appointment
+ One-Time Onboarding

Combined cleaning and maintenance coordination under one monthly plan.

Save $50 per month compared with purchasing both coordination services separately. Cleaning, contractor work, materials, and Keyhouse site visits are billed separately.

04 / Emergency contact coverage

An established point
of contact.

Remote Emergency Contact

$50 / month

An established remote point of contact for property-related emergencies.

Includes receiving calls, assessing the reported issue, and notifying the owner or designated contacts according to an agreed response procedure.

Coverage hours and escalation responsibilities are established before service begins. On-site assistance is not included.

Emergency Contact + Ground Support & Vendor Coordination

$100 / month
+ One-Time Onboarding

Remote emergency contact coverage with coordination of local assistance when a property issue requires an on-site response or vendor support.

The monthly fee covers emergency contact availability and incident-related coordination. Ground support visits and third-party services are billed separately.

Routine cleaning and maintenance scheduling are available through the standalone coordination plans.

05 / Local ground support

Here when your
property needs us.

In-person assistance when you need someone at the property.

Errands & Property Runs

Within 10 milesStarting at $25
Beyond 10 milesStarting at $40

Property errands, supply pickups, deliveries, and other agreed local tasks.

Travel boundaries, included time, and task scope are confirmed when arranged. Purchases and extended work are billed separately.

Emergency Response

Typically $75–$150 per response

Urgent on-site assistance, with pricing based on location, timing, duration, and complexity.

The response charge and included time are confirmed when circumstances allow. Repairs, supplies, contractor services, and extended work are separate.

After-Hours & Holiday Response

Typically $150–$175 per response

Applies to responses outside regular service hours or on designated holidays.

This rate replaces the standard response charge for the same visit. Extended or unusually complex work is quoted separately.

Rush Service

Additional $50, when applicable

For expedited non-emergency requests requiring priority scheduling.

The fee is disclosed before acceptance and is not added to a visit already billed at an emergency or after-hours response rate.

06 / Clear communication

Vendor Coordination & Payment

For services that include vendor coordination, Keyhouse handles communication, scheduling, and follow-through within the agreed scope.

Vendor invoices are collected and forwarded to the owner, who is responsible for payment. Third-party services are separate from Keyhouse’s fees.

Owner approval is obtained before authorizing vendor work. Communication and update preferences are established with each owner. An expense reserve or card on file may be arranged for approved property expenses.

07 / Tailored arrangements

Custom Support & Retainers

Monthly retainer arrangements may be available for select circumstances requiring tailored support. One-time support can also be arranged, subject to availability.

Responsibilities, duration, and pricing are agreed upon before work begins.

08 / Onboarding

Set up for success.

$600 one time
Standard Property Onboarding
$400 reduced onboarding
For qualifying service plans

Onboarding prepares Keyhouse to support your property effectively. Depending on the service, it may include:

  • Property familiarization and access setup.
  • Property, equipment, and vendor information.
  • Operational documentation and service procedures.
  • Emergency contacts and response planning.
  • Preparation for ongoing care and coordination.

Your proposal confirms whether onboarding is required, the applicable fee, and the setup included.

Your investment. Your choice.

Support without
giving up control.

Choose the level of involvement that fits your home and your needs.

Keyhouse combines attentive guest service with practical property care, clear communication, and follow-through—while you remain in control of your investment.

Contact Keyhouse for a tailored service proposal ↗